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FAQ | AccounteraPro

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Everything you need to know about our services, pricing, and process — all in one place.

General Questions

5 questions
What exactly does AccounteraPro do?

AccounteraPro is a full-service virtual accounting firm serving US businesses of all sizes. We handle bookkeeping, tax planning & preparation, payroll, financial reporting, virtual CFO services, and financial consulting — everything you need to manage your finances professionally, without hiring a full in-house team.

Do I need to be physically located near your office?

Not at all! We're a fully virtual firm serving clients across all 50 US states. Everything is handled securely online — from document sharing to video consultations. You'll have a dedicated accountant and CPA reviewer assigned to your account, reachable by email, phone, or video call.

What accounting software do you work with?

We work with all major accounting platforms:

  • QuickBooks Online & Desktop
  • Xero
  • FreshBooks
  • NetSuite
  • Wave (for startups)

If you're not currently using software, we'll recommend and set up the right platform for your business — usually QuickBooks Online or Xero.

How quickly will I hear back from my accountant?

We guarantee a response within 2 business hours for all standard inquiries. For urgent matters, our dedicated client portal allows you to flag time-sensitive items. You'll also have scheduled monthly check-in calls with your assigned CPA.

What size businesses do you work with?

We serve businesses at every stage — from solo founders and freelancers to established companies with 100+ employees. Our tiered packages are designed to scale with you, so we grow alongside your business. Our sweet spot is companies with $200K–$10M in annual revenue.

Our Services

5 questions
What's included in full-charge bookkeeping?

Our bookkeeping service covers everything needed to keep your books accurate and current:

  • Daily transaction recording and categorization
  • Bank and credit card reconciliation
  • Accounts payable & receivable management
  • Month-end close and financial statements
  • Real-time dashboard access
What does the Virtual CFO service include?

Our Virtual CFO service provides executive-level financial leadership without the full-time cost. It includes strategic financial planning, budget vs. actual analysis, cash flow forecasting, KPI dashboards, investor reporting, board presentation support, and monthly strategy calls with a senior CPA.

Can you handle multi-state payroll?

Yes. We process payroll in all 50 states and handle all associated tax registrations, filings, and compliance requirements. We also process year-end W-2s and 1099s, and can manage benefits deductions, garnishments, and PTO tracking.

Do you handle catch-up bookkeeping for prior periods?

Absolutely. Catch-up and cleanup bookkeeping is one of our most common engagements. We can reconstruct books going back several years, prepare overdue tax returns, and get you fully caught up — all with a clear, transparent fixed-price quote upfront.

Do you prepare both personal and business tax returns?

Yes. We prepare federal and state tax returns for all entity types (sole proprietor, partnership, S-Corp, C-Corp, LLC) as well as personal 1040s for business owners. We can also handle estate, trust, and nonprofit returns.

Pricing & Billing

4 questions
How does your pricing work?

We offer flat-rate monthly packages based on your business size and service needs. There are no hourly billing surprises. Our pricing is determined during your free consultation based on transaction volume, number of entities, employees, and services required. All packages include your dedicated accountant and CPA reviewer.

Are there any hidden fees or long-term contracts?

No hidden fees and no long-term contracts. We operate on a month-to-month basis — you can upgrade, downgrade, or cancel anytime. We earn your business every month through results and service quality, not lock-in clauses.

Can I get a quote before committing?

Yes — and we highly encourage it. Book a free 30-minute consultation and we'll give you a precise, fixed monthly quote with no obligation. We'll review your current books and explain exactly what you're getting and at what cost before you sign anything.

Book Your Free Consultation
Do you offer discounts for startups or nonprofits?

Yes. We offer discounted starter packages for early-stage startups (under $500K revenue) and special pricing for 501(c)(3) nonprofits. Mention your status during your free consultation and we'll tailor a package accordingly.

Getting Started & Onboarding

4 questions
How long does onboarding take?

Most clients are fully onboarded within 5–7 business days. This includes migrating your data, connecting your bank accounts and software, setting up your real-time dashboard, and introducing you to your dedicated accountant and CPA reviewer.

What do I need to provide to get started?

We'll guide you through everything, but typically we need:

  • Access to your current accounting software (or bank statements if no software)
  • Bank and credit card login credentials (read-only access)
  • Prior year tax returns
  • Business formation documents

Our onboarding team will walk you through a simple checklist via our secure portal.

Can I switch from my current accountant to you?

Yes, and we make it easy. We handle the transition completely — requesting records from your previous accountant, migrating your data, and ensuring there's no gap in your financial coverage. Most transitions are completed within one week with zero disruption to your business.

Will I have a dedicated point of contact?

Yes. Every client is assigned a dedicated accountant who handles your day-to-day needs, plus a senior CPA reviewer who ensures accuracy and handles complex questions. You'll communicate with the same people every month — no call centers, no ticket queues.

Tax & Compliance

4 questions
How do you minimize my tax liability?

We take a proactive, year-round approach to tax strategy — not just filing at year-end. This includes entity structure optimization, retirement plan contributions, Section 179 expensing, QBI deductions, cost segregation (for real estate), R&D credits, and timing of income and deductions. Every client receives a personalized tax strategy memo each year.

What happens if I get audited by the IRS?

We maintain audit-ready books at all times. If you do receive an IRS notice or audit, we represent you directly, prepare all required documentation, and communicate with the IRS on your behalf. Audit representation is available as a standalone service or included in higher-tier packages.

Do you handle estimated quarterly tax payments?

Yes. We calculate your quarterly estimated tax obligations (federal and state), remind you of deadlines, and can process payments on your behalf. We also adjust quarterly estimates throughout the year based on your actual business performance to avoid over- or under-paying.

Can you help with multiple business entities?

Absolutely. Many of our clients own multiple businesses or LLCs. We offer bundled multi-entity pricing and can handle consolidated reporting, intercompany transactions, and tax planning across all your entities — giving you a unified view of your total financial picture.

Security & Privacy

3 questions
How do you protect my financial data?

We use bank-level 256-bit encryption for all data in transit and at rest. Our secure client portal (built on SOC 2 Type II certified infrastructure) is used for all document sharing. We never store your bank login credentials — we use read-only API connections through Plaid or direct bank feeds.

Who has access to my financial information?

Only your dedicated accountant, your CPA reviewer, and senior leadership (in cases of complex review) have access to your data. All team members sign NDAs and are subject to strict data handling policies. We never share client data with third parties for any purpose other than required IRS/state filings.

Are you HIPAA compliant for healthcare clients?

Yes. For healthcare clients, we sign Business Associate Agreements (BAAs) and follow all HIPAA requirements for handling protected health information. Our healthcare accounting specialists are trained in the specific compliance requirements of the medical industry.